Your flight was Delayed. We make the airlines pay for it.
Delayed 3+ hours, cancelled, or denied boarding? You could be owed up to €600 under EU261, UK261, Montreal Convention, US DOT, Canada APPR, or India DGCA rules. We handle the airline and the paperwork.
No win, no fee. You only pay if your claim succeeds.
Four situations, one outcome
Delayed 3+ hours
Your flight landed three or more hours after its scheduled arrival time.
Flight cancelled
You were told your flight wasn't going ahead, with little or no notice.
Denied boarding
The flight was overbooked and you were bumped against your will.
Lost, delayed or damaged baggage
You may be entitled to compensation if your baggage was lost, delayed, or damaged.
Legislations we work under
European Union
Covers delays, cancellations, and denied boarding for flights departing the EU or operated by EU carriers.
United Kingdom
The UK's retained version of EU261, covering flights departing the UK or operated by UK carriers post-Brexit.
International
Governs baggage loss, delay, and damage, along with delay-related claims on international flights worldwide.
United States
Covers denied boarding compensation and tarmac delay rules for flights to, from, or within the US.
Canada
Air Passenger Protection Regulations set compensation requirements for Canadian-regulated flights.
India
Civil Aviation Requirements for denied boarding, cancellation, and delay on Indian domestic carriers.
What happens after you submit
Tell us about your flight
Flight number, date, and what went wrong. Takes about two minutes.
We check the law
We confirm your eligibility under EU261, UK261, Montreal Convention, or other applicable legislation.
We contact the airline
We submit your claim directly to the airline and handle all correspondence on your behalf.
We escalate if needed
If the airline ignores or rejects the claim, we escalate to the relevant regulator or consumer body.
You get paid
If the claim succeeds, compensation is sent to you minus our fee. If it doesn't, you owe nothing.
Why claims get rejected
Incomplete documentation
Missing boarding passes, booking confirmations, or baggage receipts are the most common reason claims stall or fail.
Late submissions
Every regulation has a time limit. Claims submitted after the deadline cannot be processed, regardless of merit.
Missing flight details
Without the correct flight number, date, and route, airlines cannot locate the disrupted service to process the claim.
Incorrect claim category
Claiming under the wrong regulation — or for the wrong type of disruption — leads to automatic rejection.
We review your documents and flight details before submission — so your claim is filed correctly the first time.
We're Experts. Here's exactly how we work.
No padded statistics, no manufactured reviews — just a plain account of what we do and what we charge.
Upfront cost. We only get paid out of compensation we actually win for you.
Our fee, shown in full before you confirm anything. No surprises.
Claims assessed under applicable passenger rights laws — not a guess at goodwill.
Airlines we handle
Don't see your airline listed? We handle claims against all major carriers — submit your details and we'll take it from there.
Frequently Asked Questions
How do I know if my flight is eligible? +
Eligibility depends on factors such as the length of the delay, the reason for the disruption, the airline, and the route. Simply submit your flight details and we'll review your case.
How much compensation can I get? +
Compensation varies depending on the circumstances of your flight and the applicable passenger-rights regulations. The amount may differ based on flight distance, delay length, and the nature of the disruption.
What types of claims do you handle? +
We assist with claims related to:
- Flight delays
- Flight cancellations
- Denied boarding
- Missed connections
- Lost baggage
- Delayed baggage
- Damaged luggage
Do I need a lawyer? +
No. We handle the claims process on your behalf and guide you through the necessary steps.
What information do I need to submit a claim? +
To get started, you may need:
- Flight number
- Travel date
- Departure and arrival airports
- Booking confirmation
- Boarding pass (if available)
For baggage claims, baggage tags and receipts may also be helpful.
What if the airline has already rejected my claim? +
A rejection does not always mean your claim is invalid. We can review the circumstances and determine whether further action may be appropriate.
Can I claim for a flight that happened months or years ago? +
Possibly. Time limits vary depending on the laws that apply to your flight and claim. Submit your details and we'll let you know if your claim may still be eligible.
Can I submit a claim for multiple passengers? +
Yes. Claims can often be submitted for family members or other passengers traveling under the same booking.
What should I do if my baggage is lost? +
Report the issue to the airline as soon as possible and keep all baggage tags, receipts, and correspondence. This information can help support your claim.
How long does the claims process take? +
Every claim is different. Processing times depend on the airline, the complexity of the case, and the information available.
Is my personal information secure? +
Yes. We take data security seriously and use appropriate measures to protect the information you share with us.
How much does it cost to check my eligibility? +
Checking your eligibility is completely free and comes with no obligation to proceed.
We started Peroclaim for one reason.
When travel plans are disrupted, passengers are often left dealing with uncertainty, delays, and complicated claims processes. Meanwhile, airlines handle claims every day. Most travelers don't.
That's where Peroclaim comes in. We help passengers pursue compensation and reimbursement for qualifying flight disruptions and baggage-related issues through a simple, transparent process.
Why we exist
Every year, millions of passengers experience flight delays, cancellations, missed connections, and baggage problems. They lose valuable time, miss important moments, and face unexpected inconvenience and expenses.
Many passengers are unaware of their rights or don't know where to begin when it comes to making a claim. As a result, compensation that may be available often goes unclaimed. We started Peroclaim to help close that gap.
We help level the playing field
Airlines are familiar with passenger rights regulations and claims procedures. For most travelers, these rules can be confusing and difficult to navigate. Peroclaim helps simplify the process by guiding passengers through every step.
What we do
- Flight delays
- Flight cancellations
- Denied boarding
- Missed connections
- Lost baggage
- Delayed baggage
- Damaged luggage
What we stand for
Simplicity
Claims shouldn't require hours of research and paperwork.
Transparency
You'll always know what information is needed and where your claim stands.
Expertise
We understand passenger rights and airline claim procedures.
Persistence
We stay committed to helping passengers navigate the process from start to finish.
Compensation should be straightforward, transparent, and accessible.
To help passengers understand their rights and pursue the compensation they may be entitled to when travel doesn't go as planned.
At Peroclaim, we believe claiming compensation should be straightforward, transparent, and accessible to every traveler.
Registered Office
peroclaim
Mumbai Maharashtra
Apply for Compensation
Privacy Policy
PeroClaim respects your privacy and is committed to protecting the personal information you provide when using our website, submitting a compensation application, or using our claim-assistance services.
01 · Who We Are
PeroClaim is a flight-compensation claim-assistance service. We help passengers assess and pursue potential compensation claims relating to disrupted flights and certain baggage-related issues.
PeroClaim is operated from India and may assist passengers located in India and other countries.
For privacy-related questions or requests, contact us at:
[email protected]
02 · Information We Collect
When you use our website or submit a compensation application, we may collect the following information.
Personal Information
- Full name
- Email address
- Mobile or telephone number
Flight and Travel Information
- Airline
- Flight number
- PNR or booking reference
- Date of travel
- Number of passengers
- Departure airport
- Arrival airport
Claim and Disruption Information
You may provide information about what happened during your journey, including:
- Flight delayed by 3 or more hours
- Flight cancellation
- Denied boarding
- Missed connecting flight
- Baggage delay
- Lost baggage
- Damaged baggage
- Missing items from baggage
- Additional details concerning the disruption or claim
Additional Information
As your claim progresses, we may request additional information or documentation that is reasonably necessary to assess, verify, or pursue your claim.
03 · How We Collect Information
We may collect information:
- Directly from you when you submit an application;
- Through forms provided on or linked from our website;
- When you communicate with us by email, telephone, or other channels;
- From airlines or other parties involved in your claim;
- From flight, airport, or travel information providers;
- From publicly available sources; and
- From other parties where reasonably necessary to assess or pursue your claim.
04 · How We Use Your Information
We may use your personal information to:
- Assess whether you may be eligible for compensation;
- Review and evaluate your flight or baggage disruption;
- Verify your flight and travel information;
- Determine which passenger-rights rules may potentially apply;
- Contact you regarding your application;
- Request additional information or documentation;
- Obtain or process authorization required to pursue your claim;
- Submit and pursue claims on your behalf;
- Communicate with airlines and their representatives;
- Communicate with airports, regulators, service providers, or other relevant parties where reasonably necessary;
- Follow up on claims;
- Negotiate or communicate regarding potential compensation;
- Keep you informed about the progress and outcome of your claim;
- Process and administer compensation recovered through our services;
- Administer our 25% success-fee arrangement where applicable;
- Maintain business and transaction records;
- Prevent fraud, misuse, or unlawful activity;
- Protect the security and integrity of our website and services;
- Improve our website and services; and
- Comply with applicable legal and regulatory obligations.
05 · Claim Authorization
Where you choose to have PeroClaim pursue a claim on your behalf, we may require you to provide authorization or other confirmation allowing us to communicate with the relevant airline or other parties concerning your claim.
Information covered by such authorization may be used and disclosed as reasonably necessary to submit, communicate about, follow up on, negotiate, and pursue your claim.
06 · Flight and Claim Verification
To assess and pursue a potential claim, PeroClaim may use the flight information you provide to research and verify relevant circumstances.
This may include:
- Scheduled departure and arrival times;
- Actual departure and arrival times;
- Flight delays;
- Flight cancellations;
- Connecting flights;
- Flight routes;
- Airport information;
- Baggage-related information; and
- Other information relevant to your potential claim.
We may obtain this information from airlines, flight-data providers, airports, public sources, or other relevant third parties.
07 · How We Share Your Information
We do not sell your personal information.
We may share your information where reasonably necessary to operate PeroClaim, assess or pursue your claim, provide requested services, or comply with applicable law.
Depending on your claim, information may be shared with:
- The airline involved in your flight;
- Airline representatives or claims departments;
- Airports or other relevant travel providers;
- Flight, airport, or travel information providers;
- Service providers that help us operate our website or services;
- Communication and email service providers;
- Technology and data-processing providers;
- Professional advisers or representatives where reasonably necessary;
- Regulators, government authorities, courts, or law-enforcement authorities where required or permitted by law; and
- Other parties where disclosure is reasonably necessary to pursue your claim or provide the service you have requested.
08 · International Processing & Transfers
Because PeroClaim assists passengers internationally, your personal information may be processed or disclosed in countries other than the country in which you live.
For example, your information may need to be provided to an airline or other party located in another country in order to pursue your claim.
Third-party service providers used by PeroClaim may also process or store information in different countries.
Where applicable, we will take reasonable steps to handle international transfers in accordance with the privacy and data-protection requirements that apply to the relevant processing.
09 · Third-Party Services
PeroClaim may use third-party services to operate the website, collect applications, communicate with users, process information, obtain flight information, store information, or otherwise provide our services.
If our application form is hosted or collected using a third-party service such as Google Forms, information submitted through that service may also be subject to the third party's own privacy terms and policies.
You should review applicable third-party privacy policies where appropriate.
10 · Compensation & Success Fee
PeroClaim operates on a success-fee basis.
Where PeroClaim successfully recovers compensation for you, our Terms & Conditions provide for a 25% success fee of the compensation amount recovered.
We may process information relating to:
- The outcome of your claim;
- The amount of compensation recovered;
- The date compensation was received;
- Payment information or payment records where necessary; and
- Communications relating to the success fee.
This information is used to administer the claim, maintain appropriate records, and manage the applicable commercial relationship between you and PeroClaim.
11 · Information About Other Passengers
Your claim may involve other passengers. If you provide personal information concerning another passenger, you should ensure that you have the appropriate authority or permission to provide that information to us.
We may process information concerning other passengers where reasonably necessary to assess or pursue the relevant claim.
12 · Legal & Regulatory Compliance
We may collect, use, retain, or disclose personal information where reasonably necessary to:
- Comply with applicable laws and regulations;
- Respond to lawful requests from authorities;
- Establish, exercise, or defend legal rights;
- Prevent or investigate fraud or unlawful activity;
- Resolve disputes; or
- Protect the rights, safety, and security of PeroClaim, our users, or others.
13 · Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include the period necessary to:
- Assess your application;
- Pursue and complete your claim;
- Communicate with you;
- Administer compensation recovered;
- Administer the applicable success fee;
- Maintain business and transaction records;
Terms & Conditions
These Terms & Conditions govern your use of the PeroClaim website and the claim-assistance services provided by PeroClaim.
01 · About These Terms
These Terms & Conditions ("Terms") govern your use of the PeroClaim website and the claim-assistance services provided by PeroClaim ("PeroClaim", "we", "us", or "our").
By submitting a claim application through PeroClaim, requesting our assistance, or otherwise engaging our services, you confirm that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, you should not submit a claim through PeroClaim.
02 · About PeroClaim
PeroClaim is a flight-compensation claim-assistance service operated from India and available to passengers internationally.
PeroClaim assists passengers in identifying and pursuing potential compensation claims relating to disrupted flights and certain baggage-related issues.
Depending on the circumstances, PeroClaim may assess your claim, communicate with the relevant airline or other parties, submit or pursue a claim on your behalf, and assist with the claim process.
PeroClaim is not an airline and does not operate flights.
03 · Our Claim-Assistance Service
When you submit an application, PeroClaim may review the information you provide to determine whether your circumstances may give rise to a potential claim.
If PeroClaim determines that your claim may be suitable for assistance, we may contact you and request additional information, documentation, authorization, or other information required to pursue the claim.
Where you authorize us to act on your behalf, PeroClaim may communicate with the relevant airline, airport, claims department, regulator, service provider, or other relevant party as reasonably necessary to pursue your claim.
04 · Eligibility Assessment
Our initial assessment is an indication of potential eligibility and is not a guarantee of legal entitlement or successful recovery.
A claim may ultimately be unsuccessful even where our initial assessment indicates that you may be eligible.
Final eligibility may depend on applicable law, the circumstances of the disruption, airline records, available evidence, extraordinary or exceptional circumstances, limitation periods, and other relevant factors.
05 · Authorization to Act on Your Behalf
Where you choose to use PeroClaim's claim-assistance service, you may be required to provide authorization allowing PeroClaim to communicate with the relevant airline or other parties regarding your claim.
By providing such authorization, you authorize PeroClaim to take reasonable steps necessary to assess, submit, communicate about, negotiate, and pursue your claim.
The scope of any authorization provided by you will depend on the authorization document or electronic authorization presented to you.
PeroClaim will not knowingly take actions outside the scope of authorization you have provided.
06 · Information You Provide
You may be asked to provide information including:
- Full name;
- Email address;
- Mobile number;
- Airline;
- Flight number;
- PNR or booking reference;
- Date of travel;
- Number of passengers;
- Departure airport;
- Arrival airport;
- Type of disruption;
- Baggage-related information; and
- Additional details or documentation relevant to your claim.
07 · Your Responsibility
You agree that all information you provide is accurate, complete, and not misleading.
If you provide information concerning another passenger, you confirm that you have the appropriate authority to provide that information and, where necessary, to act on that passenger's behalf.
You must promptly notify PeroClaim if you become aware that information previously provided is incorrect or incomplete.
You must not submit fraudulent, fabricated, misleading, or knowingly inaccurate information.
08 · Claim Verification
PeroClaim may verify information relating to your claim using information from airlines, airports, flight-data providers, publicly available sources, government or regulatory sources, or other relevant third parties.
This may include information relating to:
- Flight schedules;
- Actual departure and arrival times;
- Delays;
- Cancellations;
- Denied boarding;
- Connecting flights;
- Baggage disruptions;
- Flight routes;
- Airport information; and
- Other information relevant to determining potential entitlement.
Third-party information may contain inaccuracies, omissions, or delays. PeroClaim does not guarantee the accuracy or completeness of information supplied by third parties.
09 · Pursuing Your Claim
Where PeroClaim agrees to assist with your claim, we may take reasonable steps to pursue the claim with the relevant airline or other responsible party.
This may include:
- Preparing or submitting claim information;
- Communicating with the airline;
- Responding to requests for information;
- Providing supporting information or documentation;
- Following up on an outstanding claim;
- Negotiating or communicating regarding the claim; and
- Taking other reasonable administrative steps necessary to pursue the claim.
10 · Success Fee
PeroClaim charges a success fee equal to 25% of the compensation amount successfully recovered.
PeroClaim operates on a success-fee basis.
If PeroClaim successfully recovers compensation for you, PeroClaim will charge a success fee equal to 25% of the compensation amount recovered.
If no compensation is recovered through PeroClaim's assistance, no success fee is payable to PeroClaim, unless a separate written agreement with you expressly states otherwise.
11 · Compensation Paid Directly to You
If the airline or another responsible party pays the compensation directly to you, you remain responsible for paying PeroClaim's applicable 25% success fee.
You agree to notify PeroClaim promptly when you receive compensation relating to a claim that PeroClaim has been assisting with.
You must not intentionally withhold information about compensation received in connection with a claim pursued by PeroClaim.
12 · Compensation Received Through PeroClaim
If compensation is received by PeroClaim on your behalf under an applicable authorization or arrangement, PeroClaim may deduct its 25% success fee and remit the remaining amount to you in accordance with the applicable claim arrangement.
The specific payment method may depend on the airline, payment process, authorization, and applicable legal requirements.
13 · Successful Recovery
A claim will generally be considered successfully recovered when compensation relating to the claim is paid, credited, or otherwise made available to you as a result of the claim pursued or assisted with by PeroClaim.
This may include compensation paid directly by an airline or other responsible party to you.
If you receive compensation after PeroClaim has submitted, pursued, or materially assisted with your claim, the 25% success fee may remain payable where the recovery relates to the claim handled by PeroClaim.
14 · No Guarantee of Success
PeroClaim does not guarantee that any claim will be successful.
A claim may be rejected or unsuccessful for reasons including:
- The claim does not satisfy applicable legal requirements;
- The relevant passenger-rights rules do not apply;
- Extraordinary or exceptional circumstances;
- Insufficient evidence;
- Incorrect or incomplete information;
- Airline records contradicting the information provided;
- Expiry of an applicable limitation period;
- The airline disputing the claim;
- Regulatory or legal restrictions;
- Changes in applicable law; or
- Circumstances outside PeroClaim's reasonable control.
15 · Applicable Passenger Rights
The legal basis for a claim may differ depending on the passenger, airline, flight rout
Turn passenger disruptions into an additional revenue opportunity.
Partner with PeroClaim to help your customers pursue eligible flight compensation while our team handles the eligibility assessment and claim process.
Add value to your passengers. Create another revenue opportunity.
Flight disruptions are common, but many passengers do not know that they may have rights to compensation. Your team can introduce them to PeroClaim without having to manage the claim themselves.
Additional Revenue
Receive a referral amount on successful claims referred through your partnership.
No Claim Handling
PeroClaim manages the claim process after the passenger is referred.
Simple Referral
Your team identifies a potential case and introduces the passenger to PeroClaim.
Added Customer Value
Give passengers an additional service after a disruptive travel experience.
Simple for your team.
Your role is straightforward. Identify a potential passenger claim and refer the passenger to PeroClaim. We handle the rest of the claim journey.
Your referrals can create an additional revenue stream.
When a passenger you refer successfully recovers compensation through PeroClaim, you receive a referral amount based on PeroClaim's applicable fee.
Clear process.
Clear attribution.
Every referred passenger can be associated with the referring partner, allowing successful claims and referral amounts to be tracked throughout the process.
Referral Tracking
Each referral can be associated with the partner through a dedicated partner link, referral method, or partner identifier.
Successful Claims
The referral amount applies when a referred passenger successfully recovers compensation through PeroClaim.
Referral Amount
The referring partner receives 20% of PeroClaim's applicable fee for the successful referred claim.
Partner Payout
Referral amounts are paid according to the agreed partnership terms and applicable payout schedule.
You refer. We handle. You earn.
Give your passengers access to a dedicated flight compensation service while creating an additional revenue opportunity for your business.
PeroVault is a privacy-focused encrypted vault designed to protect your sensitive digital information.
Store passwords, PINs, cards, secure notes, documents, photos, videos and other private files in one protected place.
PeroVault also provides encrypted Google Drive backup, Secure Share for protected file sharing, Secure Chat for end-to-end encrypted communication, and recovery features designed to help you maintain control of your encrypted information.
Protect What Matters
Security-focused tools for encrypted storage, private communication and protected recovery.
Encrypted Vault
Protect passwords, PINs, card details, secure notes and other sensitive records using encrypted storage.
Encrypted Google Drive Backup
Back up supported vault information to your own Google Drive. Supported information is encrypted before cloud backup.
Secure Chat
Communicate with compatible PeroVault users using end-to-end encrypted messages and encrypted attachments.
Secure Share
Create encrypted .perovault packages for sharing protected files with another compatible PeroVault user.
Private Files
Protect private documents, photos, videos and other sensitive files inside your encrypted vault.
Recovery Protection
Recovery credentials help restore protected information while preserving the security of the encrypted vault.
PeroVault is designed so sensitive vault information is encrypted before supported cloud backup. Secure Chat message content is designed to be end-to-end encrypted.
Support:
[email protected]
PeroVault Privacy Policy
PeroVault is operated under the PeroClaim brand. This Privacy Policy applies to PeroVault's encrypted vault, encrypted backup, Secure Share, Secure Chat, subscriptions, advertising and related functionality.
1. Information stored in your vault
Depending on the features you use, PeroVault may allow you to store:
- passwords and login credentials;
- PINs and security codes;
- payment-card information;
- secure notes;
- documents and files;
- photos, videos and other private media;
- authenticator information; and
- other information you choose to place in the vault.
Vault content is designed to be encrypted on your device. When encrypted Google Drive backup is enabled, supported vault information and private-file data are encrypted before being uploaded.
2. Google account and Google Drive data
PeroVault may ask you to authorize access to Google Drive when you choose features such as encrypted backup, restore or Secure Chat attachment storage.
PeroVault may process Google authorization credentials, Drive file identifiers, file metadata and encrypted application data as necessary to provide these functions.
Encrypted vault backups may be stored in Google Drive application data. Secure Chat attachment ciphertext may also be stored in Google Drive so encrypted attachments can be transferred and recovered.
PeroVault does not use Google Drive access to read unrelated personal Drive files unless you explicitly select a file for a PeroVault function that requires it.
3. Secure Chat data
If you use Secure Chat, PeroVault may process information required to operate the messaging service, including:
- your Secure Chat display name and chat code;
- cryptographic public keys and safety-code fingerprints;
- conversation identifiers;
- encrypted message ciphertext;
- sender and recipient identifiers;
- message creation, delivery and read timestamps;
- disappearing-message expiry information;
- block-list information;
- online and typing status where enabled; and
- push-notification device information where notifications are used.
Secure Chat message content is designed to be end-to-end encrypted. The messaging backend processes encrypted message data and operational metadata required to route and deliver messages.
PeroVault currently uses Supabase infrastructure to provide parts of Secure Chat authentication, database and realtime functionality.
4. Secure Chat attachments
Photos, videos and files sent through Secure Chat are encrypted on the device before their encrypted ciphertext is uploaded to supported storage.
Encrypted attachment copies may be stored in the sender's or recipient's Google Drive. Information required to retrieve encrypted attachment ciphertext may be exchanged between Secure Chat participants.
A person obtaining encrypted attachment ciphertext is not intended to be able to read the underlying attachment without the cryptographic information required by the Secure Chat conversation.
5. Secure Share
Secure Share creates an encrypted .perovault package on your device.
The recipient must have compatible PeroVault software and the correct Secure Share password to decrypt the package.
PeroVault does not automatically upload Secure Share plaintext files to a PeroVault backend.
If you choose to share a Secure Share package using another application or service, that third party may process the encrypted file according to its own privacy practices.
6. Advertising
The free version of PeroVault may display advertising. PeroVault may use Google Mobile Ads and Google's consent-management tools where advertising is enabled.
Advertising providers may process information such as device identifiers, IP address, advertising identifiers, consent choices, approximate location or diagnostic information as permitted by your device settings, consent choices and applicable law.
PeroVault does not use the contents of your encrypted vault, passwords, documents, Secure Share files or Secure Chat message plaintext to personalize advertisements.
7. Purchases and subscriptions
Paid plans and purchases may be processed through Google Play. Google processes your payment information under Google's own terms and privacy practices.
PeroVault may receive or process purchase-related information such as product identifiers, purchase status and purchase tokens to verify entitlement to paid features.
PeroVault does not receive your complete payment-card details from Google Play.
8. How we use information
Information processed by PeroVault is used to:
- provide and secure the vault;
- encrypt, back up and restore supported information;
- operate Secure Chat and Secure Share;
- deliver encrypted attachments;
- authenticate users and devices;
- verify subscriptions and purchases;
- display advertising where applicable;
- prevent abuse and protect service security; and
- comply with applicable legal obligations.
9. Information sharing
We do not sell the contents of your vault.
Information may be processed by service providers where required to operate PeroVault features.
These may include:
- Google Drive and Google authentication services;
- Supabase for supported Secure Chat infrastructure;
- Google Play for purchases and subscriptions;
- Google Mobile Ads and consent services where advertising is enabled;
- your mobile operating system; and
- third-party applications you explicitly choose when sharing or exporting information.
We may also disclose information where legally required or when reasonably necessary to protect users, security or legal rights.
10. Data retention and deletion
Local vault information generally remains on your device until you delete it, reset the vault or remove application data.
Encrypted Google Drive backups may remain in your Google Drive until removed through PeroVault, Google Drive or your Google account controls.
Secure Chat messages and operational metadata may remain for the period required to provide messaging functionality.
Messages configured to disappear are intended to expire according to their configured timer, subject to network availability and necessary cleanup operations.
Temporary decrypted Secure Share files are designed to be cleaned from PeroVault's private temporary storage when they are no longer required.
Where backend deletion cannot be performed directly inside the App, you may contact us to request deletion of information associated with supported backend services.
11. Security
PeroVault uses technical protections including encryption, local authentication and encrypted cloud storage for supported features.
No system can guarantee absolute security.
You are responsible for protecting your device, vault PIN, Recovery Key, Secure Share passwords and other authentication credentials.
Losing a required Recovery Key or Secure Share password may make encrypted information impossible to recover.
12. Children
PeroVault is not intended for children who are below the minimum age required to independently consent to the processing of personal information in their jurisdiction.
13. International processing
Providers used by PeroVault may process information in countries other than the country in which you live.
Applicable safeguards and provider contractual protections may apply to such processing.
14. Changes to this Privacy Policy
We may update this Privacy Policy when PeroVault features, service providers or legal requirements change.
The effective date at the top of this policy will be updated when material changes are published.
15. Contact
For privacy questions, account-related requests or data-deletion requests, contact:
PeroVault Terms of Service
By installing, accessing or using PeroVault, you agree to these Terms. If you do not agree, do not use PeroVault.
1. PeroVault service
PeroVault provides security and productivity features that may include encrypted storage for passwords, PINs, cards, notes, documents and media; encrypted backup and restore; Secure Share; Secure Chat; authenticator functionality; password-generation tools; and related services.
Features may change, be added, removed or limited as PeroVault evolves. Some features may depend on your device, operating system, country, subscription plan or third-party services.
2. Your responsibility for security credentials
You are responsible for keeping your device, PIN, Recovery Key, passwords, Secure Share passwords and other security credentials safe.
Because PeroVault is designed around encryption, loss of required credentials may permanently prevent recovery of encrypted information.
PeroVault cannot guarantee recovery of information when the required cryptographic credentials are lost, corrupted or unavailable.
3. Backups
PeroVault may allow you to create encrypted backups using Google Drive.
You are responsible for maintaining access to your Google account and the credentials required to decrypt your backup.
You should maintain appropriate backup practices for important information.
Cloud availability, account restrictions, network failures or provider changes may affect backup and restore operations.
4. Secure Chat
Secure Chat is intended to provide encrypted messaging between compatible PeroVault users.
You must not use Secure Chat to:
- violate applicable law;
- harass, threaten or abuse another person;
- distribute malware or harmful files;
- infringe intellectual-property rights;
- commit fraud or impersonate another person; or
- interfere with the operation or security of PeroVault.
Message delivery depends on internet connectivity, recipient devices and supporting infrastructure.
We do not guarantee uninterrupted, immediate or permanent message delivery.
5. Secure Share
Secure Share allows you to create encrypted files for sharing with another compatible PeroVault user.
You are responsible for transmitting Secure Share passwords securely.
If a password is lost, forgotten or disclosed, PeroVault may be unable to recover the encrypted file or prevent an unauthorized person who possesses both the file and password from opening it.
6. Google services
Some PeroVault features depend on Google services, including Google authentication, Google Drive and Google Play.
Your use of those services is also governed by Google's applicable terms and policies.
PeroVault is not responsible for outages, restrictions or changes made by Google.
7. Free and paid plans
PeroVault may provide free, trial, subscription or other paid plans. Available features, limits and prices may vary.
Purchases made through Google Play are subject to Google Play billing rules, payment terms, renewal settings, cancellation procedures and refund policies.
Unless otherwise stated by Google Play or required by applicable law, cancelling a subscription stops future renewal but does not necessarily provide a refund for a billing period already purchased.
8. Advertising
Free versions of PeroVault may contain advertisements.
Paid plans may remove some or all advertising depending on the applicable plan.
9. Acceptable use
You agree not to:
- use PeroVault for unlawful purposes;
- attempt to compromise PeroVault infrastructure or other users;
- circumvent security, subscription or access controls;
- use automated methods to disrupt the service;
- introduce malicious software or harmful content;
- reverse engineer protected components except where applicable law expressly permits it; or
- use PeroVault in a manner that harms the service or other users.
10. Your content
You retain ownership of information and files you place in PeroVault.
You are responsible for ensuring that you have the right to store, encrypt, upload, transmit or share any content you place in PeroVault.
11. Intellectual property
PeroVault, its design, branding, software, graphics and related intellectual property are protected by applicable intellectual-property laws.
These Terms give you a limited, personal, non-exclusive, non-transferable right to use PeroVault in accordance with these Terms.
12. Availability and changes
We may modify, update, suspend or discontinue features where reasonably necessary for security, maintenance, legal compliance, product changes or operational reasons.
We do not guarantee that PeroVault will always operate without interruption, delay, error or incompatibility.
13. No absolute security guarantee
PeroVault is designed to provide strong security protections, but no software, encryption system, device or internet service can guarantee absolute security.
You remain responsible for protecting your device and credentials and for deciding what information you place in the App.
14. Disclaimer
To the maximum extent permitted by applicable law, PeroVault is provided on an "as is" and "as available" basis.
We do not guarantee that the service will meet every user's requirements, operate without interruption or prevent every possible security incident.
15. Limitation of liability
To the maximum extent permitted by applicable law, PeroVault and its operators will not be liable for indirect, incidental, special or consequential loss arising from your use of the App, including loss caused by lost credentials, unavailable backups, device failure, third-party service failure or unauthorized access outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
16. Suspension or termination
Access to online features may be suspended or terminated where reasonably necessary to address misuse, security threats, legal requirements or serious violations of these Terms.
17. Privacy
Your use of PeroVault is also governed by the PeroVault Privacy Policy .
18. Governing law
These Terms are governed by the laws of India, subject to any mandatory consumer-protection rights that apply in your country of residence.
Disputes will be subject to the jurisdiction of courts having competent jurisdiction under applicable Indian law.
19. Changes to these Terms
We may update these Terms when the App, business model, service providers or applicable laws change.
Continued use of PeroVault after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
20. Contact
Questions regarding these Terms can be sent to:
Choose Your Premium Plan
Upgrade PeroVault for unlimited supported vault items, Premium security features and an ad-free experience.
Available where applicable and subject to eligibility.
Refund & Cancellation Policy
This policy applies to paid PeroVault Premium subscriptions purchased directly through PeroVault or an authorised PeroVault payment channel.
Subscription Cancellation
You may cancel a recurring PeroVault Premium subscription before the next renewal date. After cancellation, Premium access will normally remain available until the end of the billing period that has already been paid for. The subscription will not renew after that period.
Monthly and Yearly Plans
PeroVault currently offers Monthly Premium at ₹129 per month and Yearly Premium at ₹799 per year. Where recurring payments are enabled and authorised by you, the applicable subscription may renew automatically until cancelled.
15-Day Premium Trial
A 15-day Premium trial may be available to eligible users. Trial availability may depend on the version of PeroVault, payment channel, eligibility and promotional conditions displayed when the trial is offered. Where a trial converts into a paid subscription, the applicable price and renewal terms will be shown before payment authorisation.
Refunds
Subscription payments are generally non-refundable once the applicable paid subscription period has begun. Refund requests may nevertheless be considered where there has been a duplicate charge, an incorrect charge, a verified technical payment error, or where a refund is otherwise required under applicable law.
No Prorated Refund for Cancellation
Cancelling a subscription does not normally result in a partial or prorated refund for unused time remaining in an already-paid billing period. Premium access will normally continue until the end of that paid billing period.
Payment Failure
If a recurring payment fails, Premium access may enter a temporary payment recovery or grace period. If payment is not successfully recovered, the account may return to the Free plan. Encrypted vault information is not automatically deleted solely because a Premium subscription expires or a renewal payment fails.
Refund Processing
Where a refund is approved, processing time may depend on the payment provider, issuing bank or payment method used for the original transaction.
Contact Us
For subscription cancellation, payment or refund assistance, please contact PeroVault Support.
[email protected]
Please provide enough information for us to identify the relevant transaction. Do not send your vault password, PIN, recovery key, recovery code or other sensitive vault credentials by email.